In the area of e-Government the GBDe acknowledges the important linkages with the issue of secure electronic transactions. In some economies, the issuing of PKI-based ID by central Government is overcoming the issue of critical mass which has previously hampered the deployment of this technology. In addition, the private sector continues to promote technological solutions to promote greater participation, compliance and empowerment for citizens at both the local, state and federal government level. There is a strong recognition that governments have an important role to play in stimulating e-commerce by increasing the opportunities for online interaction with their citizens.
The GBDe, during 2002, extended its previous recommendations involving the government-to-business relationship to provide a public sector checklist for widespread e-government implementation. In particular, the 2002 recommendations provide options for increasing the added value of e-government for citizens and also for enhancing the opportunities for business and government to interact profitably though the digital medium.
Further effort was also directed towards enhancing the GBDe's existing e-government case study database and broadening its cooperation with other initiatives seeking to assist public authorities in this important area.
G2C (Government to Consumer)
To increase overall added value of e-government for citizens, governments are recommended to:
- Enable 100% of administrative procedures online, and achieve one-stop service provision.
- Conduct administrative reforms and establish the favorable legal framework.
- Ensure privacy, confidentiality and reliability for services rendered to the citizens through the Internet.
- Support the development of the telecommunications infrastructures.
- Sponsor the digital literacy of the citizens.
- Support the establishment of Internet access points.
- Create an environment to diversify the means to access services.
- Apply new technologies in the participation and electoral processes to promote e-Democracy.
G2B (Government to Business)
In order to facilitate the business community and thereby ensure the development of a favorable economic climate, governments are recommended to:
- Establish an institutional system that permits private companies’ needs to be considered for government digitization projects.
- Disclose and publicize e-government information systems.
- Prepare milestones and a roadmap for e-government implementation.
- Establish evaluation criteria for government digitalization and publicize evaluation results.
- Specify 'feedback merits' of digitization of procedures.
- Standardize operational forms of central and local governments. Enhance simultaneous digitization process in central and local governments.
- Foster a favorable environment for providing e-government services to small and medium-sized enterprises (SMEs).
- Disclose more information on government services.
- Establish methods for timely resolution of conflicts in transactions between business and government.
- Facilitate easy-to-use information provision and its disclosure.
- Establish a transparent system and further assure transparency in operation.
Taking into account the world globalization process and the international character of the Internet, each country’s e-government program is highly advised to:
- Adopt as many languages as possible.
- Adopt specifications and technologies of internationally neutral standard.
- Promote adoption of international or global standards.
- Collaborate with foreign governments to strive for global digitization and international networking.
- Publicize necessary qualifications and standards for bidding, as well as proper reasons for setting them.
- Give high priority to digitization of government operations related to international e-commerce (e.g. trade/import and export operations).
- Extend the application of alternative dispute resolution for e-commerce procedures to the international level.
- See also these PDF downloads:
- e-Government : Summary of Recommendations
- GBDe Recommendations (Taipei), November 2006
EN PDF 67KB
- GBDe Recommendations (Kuala Lumpur), November 2004
EN PDF 190KB
- GBDe Recommendations (Brussels), October 2002
EN PDF 341KB
- GBDe Recommendations (Tokyo), September 2001
EN PDF 230KB